Our review finds that your vehicle may not be repairable. Please review your vehicle's valuation report.

We work with a third-party to determine the actual cash value. This is based on factors such as pre-loss condition, age, vehicle options and mileage, minus any applicable collision or comprehensive deductible. This is a preliminary report and may not be the final settlement amount.

Your claims associate will work closely with you throughout this process. Potential next steps include the following:

1. Remove any personal items and license plates from the vehicle.
2. Leave the keys with the vehicle or give them to your claims associate.
3. Provide the account and phone number of any financing or leasing company, if you have a loan or lease on the vehicle.
4. Sign the vehicle's title and send it to your claims associate.
5. Complete any additional forms for your claims associate.